Legal

Privacy Policy

Last updated: October 22, 2026

LandscapeIQ ("we," "our," or "us") is operated by Jason Arseneau, based in Ontario, Canada. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

We collect information you provide directly when using the Service, including:

• Account information — name, email address, and password when you register
• Company information — business name, address, phone number, HST/GST number, and logo
• Client information — names, contact details, and addresses of your clients
• Job and project data — quotes, invoices, job photos, and crew records you create in the app
• Saved client emails — emails, and their attachments, that your team chooses to send or forward to your company's LandscapeIQ address (see section 5)
• Location — if you are a crew member, your GPS location is recorded at the moment you clock in and clock out of a job. It is captured at those two moments only. LandscapeIQ does not track your location at any other time, does not follow your movements between jobs, and does not run location tracking in the background.
• Payment information — processed securely through Stripe; we do not store your card details
• Device information — device type, operating system, and app version for crash reporting and bug fixes

2. How We Use Your Information

We use the information we collect to:

• Provide and improve the Service
• Send transactional emails such as crew invitations and invoice notifications
• Confirm hours worked on site — clock-in and clock-out locations are shown to your employer (the company owner, office manager, or foreman) alongside the time entry, so they can verify work was performed at the job address. Your location is never shown to other crew members, never sold, and never shared with third parties for advertising or any other purpose.
• Respond to support requests and bug reports
• Monitor app performance and fix crashes via Sentry
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Data Storage and Security

Your data is stored securely using Supabase, a managed database platform with encryption at rest and in transit. We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

All data is stored on servers located in the United States (Supabase infrastructure). By using the Service, you consent to this transfer.

4. Portfolio Photos

If you choose to publish job photos to your public portfolio page (landscapeiq.ca/portfolio/[your-slug]), those photos will be publicly accessible on the internet. You can remove photos from your portfolio at any time through the app. You are responsible for ensuring you have the right to publish any photos you share.

5. Saved Client Emails

A company can give its team an email address at in.landscapeiq.ca. When a team member sends a copy of an email to that address (for example in BCC) or forwards an email to it, we save the email's sender, recipients, date, subject, text and attachments, and file it on the matching client in that company's account.

• Only email from addresses the company has approved (its owner and office managers, and any address the owner adds) is saved. Email from anyone else sent to that address is discarded without being stored.
• Saved emails are visible only to that company's owner and office managers. They are never shown to crew members, other companies, or the public.
• Saved emails are kept until someone at the company deletes them, or until the client or the company's account is deleted.
• Saved emails are not read by any AI service and are never used for advertising.

If you are a client of a company that uses LandscapeIQ and want to know about emails it has saved, contact that company; you can also contact us at the address below.

6. Third-Party Services

We use the following third-party services to operate the app:

• Supabase — database and file storage
• Stripe — payment processing
• Resend — sending transactional email, and receiving saved client emails
• Sentry — crash reporting and error monitoring
• Google Places API — address autocomplete
• OpenWeather API — weather data for job planning
• Anthropic — AI features: reading proposals you upload and suggesting materials
• Twilio — text messages and sign-in codes
• PostHog — app usage analytics

Each third party has its own privacy policy governing how they handle data.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it by law.

8. Your Rights (PIPEDA)

As a Canadian user, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your data
• Request deletion of your account and data

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

The Service is intended for use by adults operating landscaping and hardscape businesses. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice in the app. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.